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Salesforce Box Flow Error: Expected box.BoxObject.cls_unshared_at but found "2024-11-02T11:43:51-07:00" at [line:1, column:1268]

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Colin Schoeneman

I have a flow in Salesforce that runs when a FRUP record is created. The flow attempts to rename the Box Folder and then move it to the correct location in our folder structure. An error keeps firing when the flow enters the "Update Folder" Box action element that I am using to rename the folder:

Error element Update_Account_HH_Folder_name (FlowActionCall).
An Apex error occurred: System.JSONException: Expected box.BoxObject.cls_unshared_at but found "2024-11-02T11:43:51-07:00" at [line:1, column:1268]

This does not seem to happen every time. The flow also seems to complete all of its actions successfully despite the error. However I keep periodically getting these errors for some of my users and I am not sure why they are occurring. I am hoping to understand why and make sure there is not an underlying issue. Thanks

 

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  • Rona

    Hi Colin,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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