Restore the ownership change

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SONG

• October 07, 2024 06:53

I inquired last week but did not receive a response, so I am following up again. Could I kindly ask you to restore the ownership? Last week, I accidentally changed the ownership of a folder (name: 作業フォルダ) to an account that has already been deactivated from BOX <personal information-redacted>. As a result, the folder disappeared from my account, and when I try to click "Accept" for collaboration, I encounter an error. Error message: "An error has occurred. Please try again later."

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  Rona

  • October 09, 2024 19:30
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  We can't alter folder owner(s) and if you need to transfer the folder back to your account. Please reach out to the current folder owner. 

  For more information, you can visit this article. 

  Thanks for posting! 

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