Need help with user who doesn't receive the verification email and the invitation email

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Adrian Monarrez

• October 07, 2024 21:39

Hello, I have a user who does not get an invite email to our tenant when I invite them, nor do they receive an email when they log into their account (which was created outside of our tenant here at corporate) I have tried using a different PC, one not company issued with no luck. 

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  Rona

  • October 08, 2024 19:56

  Hi Adrian, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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