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Users collaborating on Excel file cannot upload new versions (more detail within body)

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Marc Cacciola

Hello all.

The situation in bullets:

  • I have users collaborating in an Excel file on Box.
  • Observed a user open the Excel file with the web app and edit the file.
  • The same user downloads the file from box but gets a previous version.
  • The user goes back to the web app and her changes are still there.
  • We have "unlimited" file versions enabled in the admin console.
  • For some reason, Box does not show new versions of the file.

  • Can't get past V359 and the last edited date is Sep 26th yet the user can click on the file, make changes in the web app and they remain.

I can add more detail if needed. Hope someone can help.

 

Thank you.

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  • Rona

    Hi Marc, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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