Cannot download Box Files via Salesforce component

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Colin Schoeneman

• October 08, 2024 21:54
• Edited

We have Box integrated with Salesforce. I updated the Box for Salesforce integration earlier today so that we are on the latest version (4.59). After the update, we are no longer able to download files from Box via the Box component in Salesforce. When users click Download, nothing happens. See logs below.

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  Rona

  • October 08, 2024 21:56

  Hi Colin, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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  Annie Phan

  • November 06, 2024 19:03

  I'm having the same issue. Any update on this plz?

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  Colin Schoeneman

  • November 06, 2024 20:06

  Re-authenticating the service account user corrected this problem for us. Go to the Box Settings tab in Salesforce, click Connect on the "Sign In to Box Service Account" item, then click Reconnect and login with that user again. 

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