Box Tools not working anymore

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David Austin

• October 08, 2024 21:37

Ever since Box updated to show "Open Word Desktop" i have been getting an error that the http file cannot be accessed.  I am getting this error from Microsoft.

 

This literally just started a few days ago, everything was fine before then.  I have updated Box Tools, but while it allows me to try to open the files, Microsoft give me an error.  This is uniform for Word, PDF and Excel files.

Is there a security setting I need to adjust?

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  Rona

  • October 08, 2024 21:52

  Hi David, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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