New Company Email Domain & Issues Adding Users

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Cara Zozula

• October 09, 2024 20:10

Hello,

My company recently switched over our company email domain and we're having technical issues getting our Box account shifted. Additionally, it's not letting me add new users because it's saying their account is already set up with Box, but the team members have confirmed with me that they deleted their accounts already. 

Can someone please reach out to me to help me remedy? I've tried troubleshooting through every forum I can find and nothing has worked. 

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  Rona

  • October 09, 2024 21:30

  Hi Cara, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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