i get error message when i try to open link for box

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Joseph Wu

• October 10, 2024 00:41

How to retrieve shared files when i get error message

how do i contact tech support

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  Rona

  • October 10, 2024 19:15

  Hi Joseph, 

  Welcome to Box Community and glad to assist!

  To get a closer look, can you attach a screenshot of your error?

  We'd love to further assist! 

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  Joseph Wu

  • October 12, 2024 21:19

  

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  Joseph Wu

  • October 12, 2024 21:20

  Here is screen shot .  Cant  retrieve files sent to me by colleague and keep getting this error message

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