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Deleted files and folders not in Bin

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Box User

I'm not sure why my last post hasn't turned up here in the last hour. Is there somewhere else I should be looking. Wish I'd made a copy.

I deleted a folder and lots of files from my C Drive, Box drive. I shouldn't have. I went to Box.com and they are not in the Bin. Why? I don't know.

I am on Windows 11. The files are not in the Recycle Bin.

I'd really appreciate some assistance.

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  • Box User

    A follow-up to this:

    I noticed that someone posted the same question here:

    https://support.box.com/hc/en-us/community/posts/10781593159059-Folder-deleted-need-help-to-restore-it-not-even-on-BIN?input_string=Deleted%20files%20and%20folders%20not%20in%20Bin

    Apparently the Product Support team can help. I am unable to find a way to contact them. Hope you are reading this :-)

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Can I verify if you've already checked your trash in the Box website?

    To look for your deleted folder/file: 

    1. Login to box.com and click on the bin/trash icon. 
    2. Look for your deleted folder/file, and hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    3. Click the ellipsis (...).  Then:
      • To return the item to its original location in Box, click Restore.
    4. At the prompt, click Okay.

    For more details, please visit this article. 

    Hope it helps! 

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  • Box User

    Hi Rona,

    I appreciate you taking the time to respond to my question, and your answer would seem to be the obvious answer.

    However, as per my original question, I went to Box.com and my folders and files are not in the Bin. It would make sense if they were in the Bin, but they are not.

    As far as I can see from an earlier response, it should be possible for the Box Product Support team to restore the files, but there doesn't seem to be a simple way to contact them.

    Thanks again and kind regards.

    __
    Stephen

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