Not recieving any email regarding Password reset

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Box User

• October 10, 2024 17:12
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I have an account by email <personal information-redacted>. and trying to reset password but I am not receiving any email regarding resetting instructions

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  Rona

  • October 10, 2024 19:44

  Hi there, 

  Welcome to Box Community and glad to assist! 

  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

   

  To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com

  It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked.  Please review this help article: Troubleshooting Issues with Email Notifications.

  Thanks for posting! 

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