Locked out of Box due to lost Authenticator 2FA access

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Gabi Salomon-Small

• October 10, 2024 20:11

Hello,

 

After changing my Box password I am unable to log in because I don't have back-up codes and it is not showing up in my authenticator app. This is time-sensitive, please advise. Thanks

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• 

  Rona

  • October 10, 2024 20:20

  Hi Gabi, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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