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Box drive is not launching

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Chih Yean Ong

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help.

I am on MacBook Air- M2 chip, macOS Sequoia.

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  • Rona
    • Edited

    Hi Chih, 

    Welcome to Box Community and glad to assist! 

    Could you manually reset your Box Drive Application?

     To manually reset Box Drive on a Mac (File Provider Extension mode)

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Select Restart and then OK to confirm the restart was successful. 
    5. Open Box from your application folder and log back in. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

    If you're having issue with the steps above, we have an alternate steps for you in this article. 

    Hope it helps! 

     

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