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I cannot edit files on BOX that are locked by myself.

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Maheshwar Malkapuram

All files on box show locked by someone though it is locked by myself before editing. Hence unable to edit/upload the files on box.

I am the owner/ editor of my the file, locked my file, opened it at the desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks     

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  • Rona

    Hi Maheshwar, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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