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Really annoying Upload Error

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Jane Jackson

Since I deleted some folders in Box I'm getting really annoying upload errors - a pop up box appears every time I turn my computer on. It tell me something like copy the original file etc etc. I can't do this as I have deleted the original file - along with the folder on Box. 

Also - how do I contact Box Support? I pay for Box so feel there must be a way to get Support. Can't easily find any info.

Thank you

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3 comments

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  • Rona

    Hi Jane, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Jane Jackson

    I really need help on this issue now please! The SERIOUSLY ANNOYING POP UP ALERET tells me 'to make a copy of the file...' - I can't do this as I have deleted the original file! I no longer need it! Therefore I no longer need it on Box!! Please can you contact me soonest to sort this out? I pay for Box and this is the first time I have asked for Customer Support. I do not feel I am getting any support - so I am thinking about cancelling my subscription.

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  • Jane Jackson

    I'm still trying to get help on the REALLY ANNOYING BOX ISSUE - can someone please help? Box Customer Support maybe?

    Is this a sign I should ditch Box and move to Dropbox?

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