Unable to change from business to individual account

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Derrick Yu

• October 11, 2024 15:20

Accidently created a business account and now I can't use my email for an individual account. How do I downgrade or completely delete the business account? It's only letting me deactivate, which still blocks the email.

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  Rona

  • October 11, 2024 19:13

  Hi Derrick, 

  Welcome to Box Community and glad to assist!

  To address your concern, it's best if you could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via Box Support. 

  Thanks for posting!

   

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