Storage says full but is not

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Monica Shen Knotts

• October 13, 2024 03:13

Hi, when I try to save new files, I get a message saying that my storage is full. However, the account settings say:

5.3 GB of 50.0 GB

How do I fix this? Thanks

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• 

  Rona

  • October 14, 2024 16:31
  • Edited

  Hi Monica, 

  Welcome to Box Community and glad to assist!

  While look into your account, did you also check if the error lies within your own or collaborated folders? If you confirmed its the latter, please contact the folder owner. 

  Note: Each folder's storage is counted against its owner's storage allocation. 

  Thanks for posting! 

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  Monica Shen Knotts

  • October 14, 2024 17:17

  Hi Rona,
  When I go into Account Settings for my own account (not collaborated folders), that's what it shows (5.3GB of 50.0, developer account)
  Monica

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  Rona

  • October 21, 2024 20:48

  Hi Monica, 

  Good day!

  To get a closer look, please attach a screenshot of your error via this thread.

  Thanks for posting!

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