All Files are GONE

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Box User

• October 14, 2024 21:05

We upgraded our account and now all the files that I had in our box is now gone. They completely disappeared. How do we retrieve all these old files? 

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  Rona

  • October 15, 2024 20:02
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist!

  It shows that you're still subscribe to your free personal account. Is it the account you're having issue with? If not, please contact Box Support with your affected Box account. 

  We'd love to further assist! 

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