External User 2 FA

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Jennifer Campbell

• October 15, 2024 00:27

How do we change the 2FA on an external user? He still can't get into Box and it has been a couple weeks. How do we turn this off? I can only do this for members.

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  Rona

  • October 15, 2024 19:53

  Hi Jennifer, 

  Welcome to Box Community and glad to assist!

  You can't disable your external user's 2FA. Please have the external user to contact Box Support directly. 

  Thanks for posting!

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