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Mary Hendrickson

• October 15, 2024 00:46

I would like to upgrade my box account so I have more storage. Unfortunately, I had to create it with a google account that I don't check email on very often. EVERY SINGLE TIME I TRY TO PAY FOR UPGRADE they say that my account needs further verification. This all really started because my silly university switched from box to teams so I coudn't create the account with an email that had my name from before.  Anyway, this is a pain. Someone please help.  Or I'll find a different storage service.

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  Rona

  • October 17, 2024 19:25

  Hi Mary, 

  Welcome to Box Community and glad to assist!

  If you have concern regarding your account upgrade, please contact our Sales team and use our live chat function via box.com/pricing. 

  Thanks for posting!

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