File missing

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Seek Peace

• October 15, 2024 15:15

Tried to reopen a Word document stored in box, but error message says it was deleted or not currently accessible. I did not delete. It is not in Trash. Can it be recovered? Thanks!

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  Rona

  • October 21, 2024 20:07

  Hi there, 

  Welcome to Box Community and glad to assist!

  To get a closer look, could you attach a screenshot of your error message? 

  We'd love to further assist! 

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  Seek Peace

  • October 21, 2024 21:19

  Thank you, Rona! I'm attaching 1) the error message in Word, generated when I tried to open the file in Box and 2) the error message in Box at the folder level. The Folder name is DC Green Book - Script. The file name is DCGB Final Script 2024. The number is/was 1603516845086.

  I appreciate your willingness to help!

  

   

   

  

   

   

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