External Collaborators

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Chris Cushway

• October 15, 2024 15:50

Hello, I have an Enterprise Account and have invited collaborators via link and direct email. The first issue was the external did not have a box account, then they signed up for a free account. Then the new error says the file or folder shared is unavailable to you. Unsure what to do, please call me. 

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  Rona

  • October 15, 2024 21:28

  Hi Chris, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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