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Synology Cloud Sync spontaneously logs out of Box.com business account

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Diane Fried

Hello,

These support forums look bare.  I hope someone answers.

Hello,

Hope you are well...Here is my issue  I think there is a security policy that causes

box to force a logout (to reauthenticate) on the Cloud Sync module of a Synology NAS. The problem is when that happens, there is no notification, nor option for it, to know your Cloud Sync module is no longer working.  Can someone from box.com tell me if there is a notification for this?  If not, what is box's period of time for when it will force another log out\re-authentication?  This is very important!  We recently had an issue and the Cloud Sync was logged out for days!  

Thanks for your help,

Regards,

Diane

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  • Rona

    Hi Diane, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

     
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