Authentification credentials lost
Answered
I got a new phone and forgot to save the credentials for the 2 factor authentification. Then I registered a new box account to log in and to write this post.
Is there a way to reactivate the other account (details of the account not mentioned here; the password is still available).
Thank you for any hints.
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Hi Patrick,
Welcome to Box Community and glad to assist!
It's recommended that you use your affected email account to address your login issue.
Using your affected email account, please open a new ticket using this link.
We'd love to further assist!
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