New User not receiving verification email

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Greg Matejka

• October 16, 2024 14:14

I have a new user on our platform.  When she signs in it tells her that a verification email was sent, but she is not receiving it.  It is not in her junk, and all other emails from box appear to be delivered correctly.

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  Rona

  • October 16, 2024 19:30

  Hi Greg, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. For your additional questions, let us know in the forum. 

  We'd love to further assist! 

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  Greg Matejka

  • October 16, 2024 19:37

  I chatted with support and resolved the issue. Thanks

   

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