Unable to access shared file

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William G mitchell

• October 16, 2024 17:42

Someone from another organization shared a box link with me. I was previously able to access it without issue. Now, however, I cannot and receive a message that I do not have permission. The person sharing the box with me says I'm listed as someone with permission to see/edit the folder. Any idea how to actually access this?

Will

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  Rona

  • October 16, 2024 19:20

  Hi Will, 

  Welcome to Box Community and glad to assist! 

  For more context, can you attach a screenshot of your error while accessing the shared link? 

  We'd love to further assist! 

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