New User Not Getting Email

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Molly McDonald

• October 16, 2024 20:30

I am trying to share a folder with a new user with Editor access, but the user is not getting the email from Box. It is not in his Spam folder. Please advise.

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  Rona

  • October 17, 2024 22:31

  Hi Molly, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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