Trying to upgrade

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Brenda Butler

• October 17, 2024 11:58

I am trying to upgrade from a free account to a paid account and it says my account needs verified but will not let me verify it.  I tried calling support and was forced to make an appointment.  I waited for the appointment and a very rude and insulting person just kept telling me to verify it and would not listen when I said I could not verify it because it would not permit me to and then hung up on me.  I have never worked so hard to buy something.  This is my last effort before moving on to something else. 

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  Rona

  • October 17, 2024 20:07

  Hi Brenda, 

  Welcome to Box Community and glad to assist!

  If you have concern regarding your account upgrade, please contact our Sales team and use our live chat function via box.com/pricing. 

  Thanks for posting!

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