Box deleted my files after logging out

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Box User

• October 18, 2024 01:16

I kept getting a notification about errors syncing/uploading my files. Unfortunately, there's no way to get rid of or minimize that notification.

So, I logged out and only discovered afterwards that just logging out deletes those files.

I've never seen an app use this behaviour. Even if it had problems syncing, it should still be saved on my local computer but Box.com ends up deleting this for some reason.

I can't see these files anymore in my local Trash or Box.com trash.

Is there any way to restore these files?

Just can't believe the app does this just for logging out.

No other app does this.

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• 

  Rona

  • October 23, 2024 14:56

  Hi threre, 

  Welcome to Box Community and glad to assist!

  For more context, can we start with your Operating System and current Box version?

  We'd love to further assist!

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