Not receiving confirmation email to change admin

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Mo Abedin

• October 18, 2024 06:31

I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.

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  Rona

  • October 18, 2024 20:08

  Hi Mo, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Mo Abedin

  • October 21, 2024 05:30

  Hello Rona,

  Please advise where they will contact me?

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  Beronja, Gerry

  • April 03, 2025 15:33

  I am also having this exact same issue. Appears it has not been fixed.

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