Asking for 2FA, but is not configured

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Andre Pinto

• October 18, 2024 14:12

Hi,

We're having issues with one user account's (not mine) access to Box, as it keeps requesting 2FA confirmation but the user doesn't have 2FA configured.
Can we open a ticket to reset it, please? I can give more details via private message.

 

Kind Regards

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  Rona

  • October 18, 2024 20:54

  Hi Andre, 

  Welcome to Box Community and glad to assist!

  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

  Thanks for posting! 

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