Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

I am having issue while changing my password in box acount.

Answered
Follow
New post
Jagir Jayeshbhai Mehta

Hello,

I am having some issue in creating a new password in my box account.
In Account Settings -> Authentication shows no password & also shows error while creating a new passowrd.

Mail Id : <personal information-redacted>

0

Comments

1 comment

Date Votes
  • Rona

    Hi Jagir, 

    Welcome to  Box Community and glad to assist! 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    For your reference, please see this article. 

    Hope it helps! 

    0
    Comment actions Permalink

Please sign in to leave a comment.