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Folder Dissapeared

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Carolina Novoa

I just logged in and one of my folders is gone. This is a very important folder that we use to collaborate with another group. Is there a way to get it back? How can I figure out what happened to the folder? For example, if it was deleted by someone.

Thanks

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  • Rona

    Hi Carolina,

    Welcome to Box Community and glad to assist! 

    If your folders are missing, you can check your trash to find it. 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    As soon as you find the missing item, you can restore it this way, 

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then:
      • To return the item to its original location in Box, click Restore
    3. At the prompt, click Okay.

    To easily manage your trash, please see this article. 

    Thanks for posting! 

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  • Carolina Novoa

    Hello Rona, 

    The owner of the folder left the company. I suspect her email got deactivated and this triggered the deletion/removal of the folder(s). Is that possible? Is there a way that the folders can be recovered from the back end so that someone else can be assigned as the new folder owner? 

     

     

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