Cannot Open Files on Desktop Application

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Mark Chiasson

• October 21, 2024 21:09

The option to open the desktop application is greyed out. We have ensured that chrome was up to date. The user reinstalled box tools this morning. Excel is up to date. Does anyone know how to fix this? 

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  Rona

  • October 22, 2024 16:35
  • Edited

  Hi Mark,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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