Cannot Access Box files - deleted user account

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Briana Craemer

• October 22, 2024 14:33

Our director quit unexpectedly and I have a team of 50+ people that need access to all of the files she owned under her account. It was unexpected, so we had no idea we'd lose access to all of our work. How do we gain access to our documents, and folders? PLEASE ADVISE. Super urgent that we recover these documents and 5+ years of work. Thank you!

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  Rona

  • October 22, 2024 18:52

  Hi Briana, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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