The message “This account is invalid.

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武重　祐大

• October 23, 2024 21:28

This account is invalid.

For more information, please contact support

I got the following message.

I checked and it seems that the account was disabled because I was unaware of the billing email.

An error occurred while processing your request. The account associated with this email address cannot be used for online reactivation. Please contact our payment support office at +1 650 329 1210 or billing@box.com.”

I have emailed here, but have the files I had uploaded been lost?

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• 

  Rona

  • October 24, 2024 14:45
  • Edited

  Hi there,

  Welcome to Box Community and glad to assist!

   By any chance, are you trying to upgrade your Box account?

  For more context, what prompted this error, can you elaborate?

  We'd love to further assist! 

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