Failure to Upgrade

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Calvin Luther

• October 24, 2024 18:03

I have a personal account and am trying to upgrade to the Personal Pro version. I keep getting an error has occurred and additional verification is required. I have been unsuccessful in contacting anyone at Box who can address the issue.

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  Rona

  • October 24, 2024 20:39

  Hi Calvin,

  Welcome to Box Community and glad to assist!

  If you have concern regarding your account upgrade, please contact our Sales team and use our live chat function via box.com/pricing. 

  Thanks for posting!

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