need further account verification

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michael williams

• October 25, 2024 16:13

I cannot upgrade my account because it says further verification needed.  

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  Ann

  • October 25, 2024 21:37

  Hi Michael,

  Welcome to Box Community!

  To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

  Thanks for posting! 

  Best,
  Ann

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