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Box Access 2FA Issue

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Jebin Luke

User is trying to access Box link, but then receives a 2-step verification prompt while the user does not have an authenticator app. The user checked the emails from the email address used to log in to Box, but the code is not present there as well. User's email is [personal information–redacted]

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  • Ann

    Hi Jebin,

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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