Assistance Needed with Adding Personal Email to Account

Answered

Follow

New post

Chaitrali Vishwas Rane

• October 28, 2024 23:28
• Edited

Hi,

I’m encountering an error when trying to add my personal email address to my account. Could someone assist with this? Error says:

There was an error while trying to add *********@gmail.com to your account.

Thank you!

0

• 

  Ann

  • October 29, 2024 20:56

  Hi Chaitrali, 

  Welcome to Box community!

  Here are few troubleshooting to try:

  • Logout/in from Box.com
  • Clear your browser's cache
  • Use a different browser

  If the steps above did not work, I suggest that you reset your Box password and then try to add your personal email address again.

  Hope these helps. Thank you for posting!

  Best,
  Ann

  0

  Comment actions Permalink
• 

  Chaitrali Vishwas Rane

  • October 30, 2024 01:52

  Hi Ann,

  I was able to add the email address but not able to verify the email address.

  0

  Comment actions Permalink

Please sign in to leave a comment.