Cancel my account

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Ricot Jean Baptiste

• October 29, 2024 13:24

I have attempted in numerous occasions to cancel my account and nothing has happened. I even attempted to do so before the renewal period and yet I was still charged. I sent email and submitted a ticket. It is quite interesting that it seems so difficult to cancel an account. Please help!!! 

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  Ann

  • October 29, 2024 21:48

  Hi Ricot Jean,

  Welcome to Box community!

  To assist you with your cancellation concern, please contact our cancellation team directly at cancel@box.com.

  Thanks for posting! 

  Best,
  Ann

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