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2 Factor Authentication Reset

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Box User

Hello.  My company recently upgraded my iPhone and now the Authenticator application no longer works with my Box account. I can no longer use 2 factor authentication and as a result, I am locked out of my Box account. There is no option to reset it or turn off the setting. How can I reset 2 factor authentication. Thanks in advance for your help.

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  • Ann

    Hi there,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann

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