Adding users to organization

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Kat Grandel

• October 31, 2024 16:40

Hi! I cannot find a support email, but I'm trying to add a user to our organization account. These users signed up for free accounts before we were able to create their users in our org. They have deleted their self made accounts since.

I already submitted this topic over a week ago, but my support agent has stopped responding.

Please advise

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  Ann

  • October 31, 2024 21:13

  Hi Kat,

  Welcome to Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is investigating, please continue working with them and check your email for updates.

  Thank you for posting!

  Best,
  Ann

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  Kat Grandel

  • October 31, 2024 22:25

  Hi Ann!
  
  Since you can access that ticket, hopefully you can see that advisor has stopped responding. I submitted the original post 2 weeks ago, and haven't had any communication in 10 days. 

  We are at a standstill on our project until this user is re-activated. If you can help, I would really appreciate more support. 

  Thank you, 

  Kat

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  Kat Grandel

  • November 04, 2024 20:29

  Ann Could you please get me with someone for some support? It's been two weeks, and no update or access change.

   

  Thank you, 

  Kat

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