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Tala Sadi

• October 31, 2024 18:31

Hello

I keep getting the message 'this shared file or folder link has been removed or is unavailable to you'. Would someone please help fix this as it is definitely still working

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  Ann

  • October 31, 2024 21:21

  Hi Tala, 

  Welcome to Box community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
   
  I trust that the above steps will do the trick. Thanks for posting!

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