Two-factor authentication
Completed
Hello, my name is Ishiguro. I was invited by Suzuki Motor Corporation a year ago to use BOX, but I was asked for two-step authentication and can no longer log in. The device I previously registered has been changed for personal reasons, and I do not have a note of the backup password, so I cannot log in. Another user is currently contacting me. I apologize for the inconvenience, and I would appreciate your help.
MY ACCOUNT: [personal information–redacted]
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Hi Yokomori,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
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