I can't seem to reopen a document

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Ryan D Herrington MD MPH

• November 01, 2024 16:34

Hello

I've noticed that if I've closed a document in box but then have to open it up again for whatever reason....I always get some king of message to the effect that I have to download and it won't let me just work in the document like I had been doing a few minutes before....

Any know what this is?

thank you

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  Ann

  • November 04, 2024 19:27

  Hi Ryan,

  Welcome to Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

  Thank you for posting!

  Best,
  Ann

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