Videos loading in a different color

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Eddie Jackson

• November 02, 2024 14:29

Hello Support, My videos that I uploaded whether recently or even videos I uploaded years ago are all playing in a weird pink/purple tint color. Can you please fix this because I can barely see my videos. Eddie

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• 

  Ann

  • November 04, 2024 19:46
  • Edited

  Hi Eddie,

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Re-upload the files.

  Hope these helps. Thank you for posting!

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