All seats full (3) but only one managed user

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Eric Bahr

• November 04, 2024 16:50

Just upgraded to Business (3) seat minimum.  Was billed for three seats but the dashboard only shows one managed user (me) .  But it says all 3 seats are full and when I try to add the other two folks I need, the site is trying to bill me for them again.

Help!

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  Ann

  • November 04, 2024 21:45

  Hi Eric,

  Welcome to Box Community!

  To assist you with your payment/seats issue, please contact our billing team directly at billing@box.com.

  Thanks for posting! 

  Best,
  Ann

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