Reactive a Deactivated User

Hi, I set up a new user and had a typo in the primary email address, but couldn't change it so I added a secondary email with the correct one. That created problems, so we deleted that user and started over. The user was set up with the correct email address (previously the secondary email on the deactivated account) and got an activaition email, but got this message: "Your administrator deactivated this account. Think it's a mistake? Please email your administrator for details.". Meanwhile we were charged for another user, even though we deleted the one that was only a user for a few minutes. The most important thing is to get the user set up, so we either need to reactivate the old user account and fix the address or allow the current user address to be used (since it let me set it up with that same email address).

Thanks!

Ann

November 04, 2024 21:56

Hi Charles,

Welcome to the Box Community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann

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