Lost access to all folders shared with me

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Alison Hedger

• November 05, 2024 12:05

I can no longer see any folders/files that have been shared with me in Box.

I have

1. reset my password
2. set up 2-factor authentication
3. uninstalled the local Box client and tools
4. shut down and restarted my Windows 11 laptop
5. asked the owner of the folders/files to reinvite me - other collaborators are still able to access the folders/files

When clicking on the button in the invitation, I get this message: 

Oops! We can't seem to find the page you're looking for.

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• 

  Ann

  • November 05, 2024 20:55

  Hi Alison,

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your Firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Reach out to the owner again and request remove and re-invite you as collaborator
   
  I trust that the above steps will do the trick. Thank you for posting!

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