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Missing shared folder

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Brynhild Djurhuus Rafn

Hi, 

I have had access to a shared folder for almost 10 years without any issues. Suddenly, one day, Box was letting me know that my box was empty. I was sent a new link to get back in that folder, but Box says it doesn't exist. This is a folder that is shared with 40+ people, so I know for a fact, that the folder is very much existing. 

How do I get access to that folder again? 
Best regard, 

Brynhild

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  • Ann

    Hi Brynhild,

    Welcome to Box community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your Firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link" or ask to remove you as collaborator and resend another collaboration invite email. 

    I trust that the above steps will do the trick. Thank you for posting!

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